Digital product & UX design
I'm an experienced designer passionate about building digital tools and products that are valuable and empowering to people. Delivering a high level of craft and execution, using collaborative and research-driven methods.
/messaging
Pioneering a new communication channel for Customer Service at Booking.com
/rewards
Identifying and reducing friction in earning and redeeming Affiliate Rewards
/jamaha_music [coming_soon]
A music portfolio website for musician, producer, and songwriter Jamaha.
Working with me
Bradley and I worked together in Affiliate Partnerships at Booking.com for almost 3 years and it was a great experience! Bradley is very user-focused, looking at the products holistically, very collaborative and making great designs!
Svetlana Iagodina
Senior UX Designer @Knab
It was a great pleasure working with Bradley on developing loyalty programs for business travellers. His calm & friendly personality made it really easy to collaborate with him. He cares about customer experience a lot and understands the importance of it. His design approach is always clean and to the point which customers really appreciate. In summary I think Bradley is a great designer and team player to work with!
Jamie Hu
Group Product Manager @Booking.com
Bradley took the challenge through the full cycle of the best practices, including gathering the product requirements, conducting user research sessions, etc. At each stage he involved the team members to make sure everyone can contribute to that. Thanks to that effort, we’ve got a loyalty program, nicely perceived by our customers, yet well appreciated by the company (based on the feedback and experiment data).
Anton Kholkin
Senior Front-end Developer @Booking.com
Brad was a pleasure to work with, and he always put lots of thought into user experience.
Luke Siedle
Full Stack Developer @LukeSiedle.dev